Frequently Asked Questions

Discover quick answers to common queries about our pricing software. From features to integration, get the details you need for confident decision-making. Have a question not covered? Contact us for personalized support.

If you are already a Pricen user, find more answers in our Help Center.

Getting started

AI-driven price control

Multichannel & global reach

Integration & technical requirements

Pricing intelligence & transparency

Pricing & plans

How do I know if my business is ready for pricing software?

If you’re managing more SKUs, channels, or competitors than your team can realistically monitor, or if pricing is impacting profitability, margin, or sell-through: then you’re ready. Pricen helps you scale pricing decisions intelligently without scaling your headcount.
That said, pricing software only delivers its full value when your data is solid. Make sure you have a clean, consistent product data feed, including pricing, inventory, and other key attributes. It all starts with clear, reliable master data.

Is this suitable for small retailers, or just large chains?

That depends on how you define “small.” What matters most is the number of SKUs you manage, your sales velocity, and how complex your pricing needs are, not necessarily your store size. That said, pricing software is an investment. Pricen is best suited for mid-sized retailers with active product catalogs and consistent revenue. If you’re still early-stage or only pricing a few slow-moving products, it might be a bit early – but we’re happy to support you when the time is right.

How does AI-based pricing differ from rule-based pricing?

Rule-based pricing is rigid and reactive. AI-based pricing adapts in real time, learning from demand signals, competitor moves, seasonality, and your unique business objectives to find the optimal price. All without constant manual intervention.

Can I customize the pricing rules or strategies to fit my business model?

Absolutely. You can set safeguards, margin thresholds, category-specific strategies, and more. Our AI works within your rules to optimize performance.

Do I have final approval over pricing recommendations?

Yes. You maintain full control: you can review, adjust, or reject any recommendation before it goes live. Choose from full automation, manual approval workflows, or hybrid models depending on your comfort level and internal policies.

Can I manage pricing across multiple channels (e.g., online, offline, marketplaces)?

Yes. Pricen lets you synchronize pricing across e-commerce platforms and brick-and-mortar stores. All from one dashboard. Read more on our omnichannel solutions here.

What integrations do you offer?

We can integrate with any of your existing ERP systems. We also provide customization options to integrate with proprietary or legacy systems. The most important is that we get comprehensive and up-to-date data from you. Read all about our integrations here: Pricen integrations.

Do I need a dedicated IT team to use or maintain the software?

Not at all. Pricen is built to be easy to implement and even easier to use: no deep technical skills required. During integration, we may need brief support from your IT team to connect pricing feeds, but from there, our account managers and success team handle the setup, training, and ongoing support.

How do you ensure my margins are protected?

Pricen includes a safeguard system that you can customize for all your pricing strategies, ensuring your margins remain protected from any price changes.

How quickly can prices be adjusted in response to market changes?

In near real-time. Our engine continuously monitors competitor pricing and internal signals so your pricing stays ahead – not behind.

How transparent is your pricing algorithm? Can I see why a price was chosen?

Every price change or recommendation comes with a visual explanation. You can open a card that shows exactly what influenced the decision; whether it was a competitor drop, margin thresholds, demand signals, or safeguard rules. If a price dropped 15%, you’ll see why, step by step.

How much does Pricen cost?

Pricen is an enterprise solution with pricing based on the selected modules and the volume of data processed. Contact us directly for a customized quote.

Let's talk

If you're curious how Pricen fits into your pricing workflow, chat with our experts. We'll help you determine if it's the right fit. No pressure, just clarity.

Why choose Pricen?

Increase your net profit by 10%